01 / Before
Establish the baseline.
A clear starting record helps everyone understand the property’s condition at move-in.
- Room-by-room condition assessment
- Photographs and inventory details
- Meter readings and recorded observations
TenantShield / Supported housing property operations
Keep property actions clear.
Keep property actions clear.
Keep the evidence connected.
TenantShield works alongside supported housing teams to keep repairs, contractor actions, voids, compliance tasks and property records in one clear operational view.
SUPPORTED HOUSING PROPERTY OPERATIONS Repairs · Contractors · Voids · Records
01Live actions, owners and next steps
02Connected property evidence records
03Clear reporting for managers and disputes
Supported housing providersRepairs, contractor actions, voids, records and management reporting.LandlordsBaseline, ongoing property records, check-out and dispute evidence.Letting agentsPortfolio evidence standards, audits and dispute preparation.
One-off review / For small housing providers and managing agents
Repairs Backlog Review
Outstanding repairs spread across logs, emails and contractor updates? We review the records your team provides and organise up to 15 repair cases into one clear action tracker.
- See where each case standsStatus based on the supplied records, with gaps and conflicting updates flagged.
- Know the next actionA clear next step and proposed action owner for each repair.
- Walk through the findingsA 30-minute handover to review the tracker and agree who needs to act.
Need ongoing follow-up and management reporting? Explore the separate £950 four-week Property Operations Pilot.
For supported housing providers
Keep property operations clear.
Keep property operations clear.
Without adding another full-time role.
TenantShield works alongside supported housing teams to keep repairs, contractor actions, voids, compliance tasks and property records in one clear operational view.
The aim is simple: every open property action has an owner, a next step and supporting evidence, while managers receive a short weekly view of what needs attention.
Starting review
Review supplied repair, inspection and property records and flag gaps.
Live action log
Issue, owner, deadline, latest evidence and next step kept together.
Operational follow-up
Agreed follow-up with landlords, contractors and relevant internal teams.
Weekly management report
Overdue actions, void blockers, evidence gaps and decisions requiring attention.
Evidence stays connected to the action. Our existing property record format already links changes, owners, next steps and maintenance history rather than letting actions disappear between updates.
View example ongoing property record ↗
For landlords / The evidence service
Good documentation starts
Good documentation starts
before you need it.
Keep property condition, maintenance updates and supporting evidence connected throughout a tenancy.
TENANTSHIELD
SAMPLE / 01
A shared starting point.
Demonstration Flat A · Before tenancy
Living room
Paintwork
Small scuff beside doorway.
Kitchen
Cupboard
Lower handle loose.
Bathroom
Sealant
Small gap at bath edge.
Fictional observations · Illustrative extract
02 / During
Keep the record current.
Ongoing records help you follow maintenance issues and changes as they happen.
- Quarterly scheduled inspections
- Monthly records and maintenance updates
- Outstanding actions and condition changes
TENANTSHIELD
SAMPLE / 02
A record that stays current.
Demonstration Flat A · During tenancy
Kitchen
Completed
Cupboard handle tightened.
Bathroom
Follow-up
Sealant repair awaiting confirmation.
Living room
Unchanged
Original scuff remains recorded.
Fictional observations · Illustrative extract
03 / After
Compare and document.
A structured check-out brings the final observations and original record together.
- Entry-to-exit condition comparison
- Supporting photographic evidence
- Clear written summary of findings
TENANTSHIELD
SAMPLE / 03
A clear final comparison.
Demonstration Flat A · Check-out
Living room
Compared
Original scuff matches baseline.
Kitchen
Compared
Handle secure at check-out.
Bathroom
Review
Compare sealant with latest update.
Fictional observations · Illustrative extract
Other TenantShield services: landlord tenancy documentation remains available below, while letting-agent evidence support has its own dedicated site.
See the documentation
See how the record works.
Explore the sample reports to see how the property record develops from baseline, through ongoing updates, to final comparison.
The starting record.
Establishes the property baseline and creates the record IDs carried through the tenancy.
Open baseline record ↗The running record.
Tracks changes, actions and resolved items against the original property baseline.
Open ongoing record ↗The final comparison.
Brings baseline, tenancy updates and final observations together in one evidence trail.
Open final comparison ↗The three samples follow the same fictional property from baseline to monitoring and final comparison, showing how the record stays connected throughout the tenancy.
How it works
A straightforward process.
STEP 01
Talk through your property.
On an introductory call, we discuss your property, current records and the service you need.
STEP 02
Agree the details.
Confirm the scope, price, access arrangements and timetable before the work begins.
STEP 03
Receive your records.
Get a structured report with observations and supporting evidence, plus ongoing updates if selected.
Pareace Sargeant-Mascoe · Founder
The person behind TenantShield
Built from practical
Built from practical
housing experience.
I’m Pareace Sargeant-Mascoe, founder of TenantShield. My background is in housing management, with hands-on experience overseeing day-to-day property matters across multiple supported housing sites.
My work includes property inspections, health and safety checks, coordinating contractors, following up repairs and preparing empty accommodation for new residents. I work with housing providers, colleagues and residents to keep actions moving and property records clear.
Through this work, I’ve seen how easily important details become scattered across emails, photographs and contractor updates. This makes it harder to know what has been done and what still needs attention.
I created TenantShield to provide practical support with that workload. From documenting property condition to tracking repairs and organising evidence, the aim is to give supported housing providers and landlords a clear record they can use and act on.
When you work with TenantShield, you work directly with me, with an agreed scope, clear updates and a focus on following through.
Property inspectionsRepairs coordinationSupported housingProperty records
Pareace Sargeant-Mascoe
Founder | Housing & property operations
Landlord documentation / Pricing
Choose the support
Choose the support
your property needs.
These prices apply to the landlord property-documentation service. Supported housing and agency work is scoped separately.
Property Baseline Record
From £450
One-time report · per property
- Room-by-room photographic survey
- Inventory and fixtures schedule
- Meter readings and condition notes
- Structured PDF report
- Target: 3–5 working days after inspection
Ongoing Property Record
From £95
Per month · per property
- Quarterly scheduled inspections
- Monthly record updates
- Maintenance issues and action tracking
- Running photographic evidence log
- Cancel with 30 days’ notice
Check-out & Final Comparison
From £495
One-time report · per property
- Entry-to-exit condition comparison
- Recorded changes and findings
- Photographic evidence pack
- Evidence summary suitable for later dispute preparation
- Target: within 48 hours of check-out
Need deposit dispute support?Evidence preparation is available as an add-on from £195, depending on complexity.
Discuss your case ↗
Combined service
Complete 12-month service.
Baseline + 12 months of ongoing records + quarterly inspections + final comparison.
Save by combining the full evidence cycle.
- Property Baseline Record
- 12 months of Ongoing Property Records
- Quarterly scheduled inspections
- Check-out & Final Comparison
Managing five or more properties, or a tenancy longer than 12 months? Get in touch to discuss the scope and pricing. Confirm inspection access and report timing before booking.
Your questions
A few things
A few things
worth knowing.
Need to talk through a particular property?
Book a 15-minute call ↗Who is TenantShield for?
TenantShield supports supported housing providers, landlords and letting agents. Supported housing work focuses on property operations and evidence control, while landlord services focus on tenancy records, monitoring, check-out and deposit dispute preparation.
Do you work with supported housing providers?
Yes. TenantShield works alongside smaller supported housing providers that need extra operational capacity around repairs, contractor actions, voids, compliance tasks and property records. Start with a £300 one-off Repairs Backlog Review, or choose the wider £950 four-week Property Operations Pilot. The scope is agreed before work begins.
What does the £300 Repairs Backlog Review include?
The £300 one-off review covers up to 15 repair cases using the records you provide. You receive an action tracker and a 30-minute handover within five working days of receiving the agreed records. One case means one repair issue. Contractor chasing, visits, technical inspections and repair completion require a separate agreement.
What does the £950 Property Operations Pilot include?
The four-week pilot covers up to five properties and up to 20 open property actions. It includes a starting review of supplied records, a live action log, agreed operational follow-up, a weekly management report and an end-of-pilot review. Contractor costs, statutory certificates, emergency response and direct works are outside the pilot unless separately agreed.
How often are landlord properties inspected?
The ongoing landlord service includes quarterly scheduled inspections and monthly record updates. Access arrangements and the information needed between visits are agreed before the service begins.
What does the 12-month landlord service cover?
The £1,495 complete service covers the Property Baseline Record, 12 months of ongoing records with quarterly scheduled inspections, and the Check-out & Final Comparison. Deposit dispute preparation is separate and only added if a dispute actually arises. For longer tenancies, contact us to agree any additional monitoring before it is needed.
Can TenantShield help with a deposit dispute?
Yes. Deposit dispute evidence preparation is available separately from £195, depending on complexity. We organise the relevant inspection records, photographs, maintenance updates and communications into a clear evidence summary for submission to the deposit protection scheme. We do not provide legal representation, and no service can guarantee an adjudicator’s decision.
Does a report guarantee a successful dispute?
No. Our role is to record condition and organise supporting evidence. A report cannot guarantee a deduction, recovery or dispute outcome.
Can I book just one landlord service?
Yes. The Property Baseline Record, Ongoing Property Record and Check-out & Final Comparison are available separately. We will discuss what existing records are available, especially if you only need a check-out report.
How quickly will I receive my landlord report?
The target is 3–5 working days after a baseline inspection, and within 48 hours of check-out for the final report. We confirm timing and access arrangements with you before booking.
How do I cancel ongoing landlord monitoring?
The standalone monthly landlord service can be cancelled with 30 days’ notice. Email us to arrange cancellation.
Let’s talk
Start with a short conversation.
A short introductory call to discuss your records, answer your questions and see whether TenantShield is the right fit.
Book a call ↗
Prefer email?
pareace@tenantshield.uk
Based in South East London.
Enquiries from supported housing providers, landlords and letting agents welcome.